Product Review

Great Customer Service on the Telephone (Worksmart Series)

(as of May 29,2023 05:07:40 UTC – Details)

A thorough, quick-reading guide that shows anyone who uses the phone how to treat it as a service tool that directly impacts on company profits.

First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life.

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In this book, you will be able to double your effectiveness when you learn how to: 

handle irate customersend those “endless” callstake meaningful messageshandle conference calls and transfer callsscreen calls and ask focused questionsuse the phone during emergenciesimprove your voice effectiveness

With worksheets, checklists, and fill-in forms, Great Customer Service on the Telephone will inspire fabulous phone service.

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Publisher ‏ : ‎ AMACOM; 1st edition (November 26, 1992)
Language ‏ : ‎ English
Paperback ‏ : ‎ 96 pages
ISBN-10 ‏ : ‎ 081447795X
ISBN-13 ‏ : ‎ 978-0814477953
Reading age ‏ : ‎ 17 years and up
Item Weight ‏ : ‎ 7.5 ounces
Dimensions ‏ : ‎ 10 x 0.3 x 7 inches

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